We appreciate your choice to shop with suberstoreonline, where our commitment is to offer top-notch products and customer service. If your purchase falls short of your expectations for any reason, we’re ready to help. Please review the details of our Return and Refund Policy below.

Understanding Terms and Conditions:

Definitions:

• Company: Known as “We,” “Us,” or “Our,” refers to suberstoreonline.
• Goods: Items offered for sale through our Service.
• Orders: Your requests to buy Goods from us.
• Service: Represents our website, found at suberstoreonline.com.
• Website: The suberstoreonline site.
• You: Any individual or legal entity using our Service.

Your Right to Cancel:

You are entitled to cancel your Order within 9 hours of making it, with or without a given reason.

The cancellation period ends 9 hours after the Order placement.

To cancel, please notify us through:

• Email: [email protected]

You’ll receive a refund within 3 days from when we acknowledge your cancellation, using the same payment method without any additional fees.

Return Eligibility:

For a return to be accepted:

• The item must be defective or damaged.
• The delivered item does not match the specified specifications (e.g., size, color).
• The item significantly deviates from its listing description.

We reserve the right to reject returns that don’t meet these conditions.

Processing Returns:

A return label will be emailed to you at no cost, absolving you of shipping responsibilities.

Refund Conditions:

Refunds are processed only when a product defect or error is verified, and not for missed cancellation opportunities. Should you choose to keep the item, we might offer a partial refund. Refund processing typically takes 1-3 days, though this can vary depending on your payment provider.

Gifts:

For items marked as gifts and shipped directly, you’ll receive a gift credit equal to the return’s value. Returned gifts not initially marked as such will have refunds issued to the original purchaser.

Questions?

If you have any inquiries about our policy, please reach out at:

• Email: [email protected]

Suberstoreonline is committed to ensuring your satisfaction and is ready to assist with any questions or issues you might encounter.